Privacy Policy

Scope

This Privacy Policy describes how Neander Inc. (“Neander”, “we”, “us”, or “our”) collects, uses, discloses, and protects information when you visit the Neander website, download or use the Neander desktop application, connect integrations, request support, or otherwise interact with us. Neander Inc.’s mailing address is 2261 Market Street STE 91081, San Francisco, CA 94114.

Neander is a desktop AI software-development application. The website is covered because it may host marketing pages, legal pages, downloads, account or license flows, support forms, analytics, and communications. This policy does not govern third-party websites, repositories, package registries, identity providers, AI providers, app stores, or integrations that have their own terms and privacy policies.

Important Commitments

• No AI model training on user content. Neander does not use your code, prompts, files, repository context, project context, outputs, or other user content to train AI models.
• You own your work. You retain ownership of your inputs. You also own outputs generated for you by Neander, subject to rights you or others may have in the materials used to create those outputs.
• Local-first context matters. Because Neander is a desktop app, some activity may happen on your device or through tools and integrations you connect.

Information We Collect

Account, License, and Contact Information

We may collect information you provide when requesting access, creating an account or license profile if required, downloading the app, signing up for updates, contacting us, or using support channels. This may include name, email address, organization, role, communication preferences, license status, and support details.

User Content

“User Content” means code, documents, files, prompts, instructions, messages, repository metadata, repository context, project context, terminal output, diffs, generated outputs, and other materials you open, paste, connect, submit, select, generate, or ask Neander to work with.

Local Desktop and Device Data

Neander may process information on your device when you use desktop features. Depending on your configuration and the action you request, this may include local file paths, project structure, repository status, selected files, terminal output, command results, diagnostics, app settings, app version, operating system, and device metadata.

Integration Information

If you connect third-party integrations, Neander may process the information needed to operate those integrations, such as account identifiers, workspace names, repository references, permission scopes, access tokens, configuration data, issue or pull request metadata, and other information returned by the connected service.

Organization-Managed Account Information

If an organization provides or manages your access, we may process information associated with that account or license, such as seat assignment, workspace membership, administrator settings, integration configuration, support requests, and product usage metadata.

Website, Usage, and Technical Data

We may collect information about website visits, downloads, product usage, feature interactions, error reports, diagnostics, crash reports, browser type, app version, operating system, device type, IP-derived approximate location, log data, and performance data.

Cookies and Similar Technologies

The Neander marketing website currently does not set first-party cookies and does not use advertising or analytics cookies. External services reached from the website, including Tally, may use their own cookies or similar storage under their respective policies. See the Cookie Policy for more detail.

We collect information directly from you, from your device, from connected integrations, from organization administrators, and from third-party services used to provide requested functionality.

Local Desktop Processing and User-Directed Actions

Neander is designed for software-development workflows where relevant context may live on your device, in local projects, or in connected developer services. When you choose a feature that needs project context, Neander may read, search, summarize, edit, or otherwise process selected files, repository information, prompts, terminal output, diagnostics, and related context.

Actions such as editing files, generating patches, running commands, opening files, reading repository status, or interacting with connected services are based on your configuration, prompts, approvals, or product settings. You are responsible for reviewing app settings, connected permissions, file changes, command execution, and generated outputs before relying on them.

How We Use Information

• Provide, maintain, debug, secure, and improve the Neander desktop app and website.
• Manage downloads, accounts, licenses, organization seats, and related access.
• Generate, edit, summarize, search, explain, or analyze code and project materials that you ask Neander to work with.
• Operate integrations you enable and perform user-directed actions in connected services.
• Respond to support requests, troubleshoot issues, and communicate about product changes.
• Understand website and product performance, diagnose crashes or errors, and improve user experience.
• Detect, prevent, and investigate abuse, fraud, security issues, and violations of our terms.
• Comply with legal obligations and respond to lawful requests.

No Model Training on User Content

Neander does not use your code, prompts, files, repository context, project context, generated outputs, or other User Content to train AI models.

When Neander uses User Content, it is to provide the functionality you requested, such as answering a prompt, generating or editing code, summarizing project context, operating an integration, providing support, or maintaining safety and security. We do not sell User Content or personal information.

AI Providers, Integrations, and Information Disclosures

Neander may use AI providers, hosting, analytics, crash reporting, support, communications, security, app distribution, developer integrations, and other services to provide requested functionality and operate Neander.

If you use a feature that sends content to an AI provider or integration, the information sent may include prompts, selected files, repository or project context, instructions, outputs, metadata, access tokens, and technical information needed to provide the feature. Third-party services may process information under their own terms and privacy policies.

• At your direction, such as when you connect an integration, ask Neander to send code or context to an AI feature, or use a workflow that interacts with a repository or tool.
• To services that help operate Neander, such as hosting, app distribution, analytics, crash reporting, support, communications, security, and AI services.
• To organization administrators, if your account, license, workspace, or access is managed by an organization.
• For legal and safety reasons, such as responding to legal process, protecting rights and security, investigating abuse, or complying with law.
• In business changes, if information is transferred as part of a merger, acquisition, financing, reorganization, or sale of assets.
• With your consent, when you authorize another disclosure.

Retention and Deletion

For information Neander receives or stores, we retain applicable data for up to 365 days for the purposes described in this policy. After 365 days, applicable data is deleted or anonymized unless a longer period is required by law, needed to resolve disputes, enforce agreements, address security incidents, or requested or controlled by you or your organization where appropriate.

This does not mean Neander retains local files or project materials that remain only on your device. Neander receives or stores those materials only when they are provided through a feature, integration, support request, or other user-directed workflow. You may request deletion of personal information through privacy@neander.ai, and we will evaluate deletion requests under applicable law and the retention rules described above.

Your Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information. You may also have the right to opt out of certain uses or disclosures, withdraw consent where processing is based on consent, and appeal a decision we make about a privacy request.

To exercise privacy rights or submit an appeal, contact us at privacy@neander.ai. We may need to verify your request before acting on it.

International Users

Neander and the services used to operate it may process information in countries other than where you live.

Changes

We may update this Privacy Policy as Neander, our website, or applicable requirements change. If changes are material, we will provide notice as appropriate. The date at the top of this page should identify when this policy was last updated.

Contact

For privacy questions, rights requests, deletion requests, or appeals, contact Neander at privacy@neander.ai.

For app support, bug reports, feedback, or feature suggestions, contact Neander support or support@neander.ai.

Neander Inc.
2261 Market Street STE 91081
San Francisco, CA 94114